Seller identification and scope
The website www.fleuron.paris is operated by FLEURON PARIS, a société par actions simplifiée with a share capital of €31,486.80, having its registered office at 3 rue Saint-Fiacre, 75002 Paris, France, registered with the Paris Trade and Companies Register under number 853 928 927, intra-community VAT number FR12 853 928 927.
Email: hello@fleuron.paris
The "Client" means any natural person acting for purposes which fall outside their commercial, industrial, craft or professional activity.
Orders delivered within mainland France
The contract of sale is concluded directly with FLEURON PARIS. These Terms and Conditions of Sale apply in full.
Orders delivered outside mainland France
These orders are handled by our partner GLOBAL-E, which acts as the contractual seller and takes charge of payment, invoicing, customs and tax formalities and delivery and return logistics. The contract of sale is concluded between the Client and the GLOBAL-E entity identified on the order receipt, and GLOBAL-E's own terms and conditions of sale apply, available at: https://www.global-e.com/tos
These terms nevertheless describe the practical arrangements applicable to such orders, as agreed between Fleuron and GLOBAL-E, so that the Client is fully informed. In the event of any conflict, GLOBAL-E's terms prevail for the orders it handles.
Acceptance of these terms
Validation of an order by the Client constitutes unreserved acceptance of these Terms and Conditions of Sale.
Fleuron reserves the right to amend these terms at any time. The version applicable to an order is the one published on the website at the time the order is placed.
Products
We describe and present our products as accurately as possible, and every photograph is chosen to be as representative as it can be.
Photographs are nevertheless provided for illustration only and have no contractual value. Colours may vary depending on lighting and on screens. Because we use natural materials and work by hand, no two pieces are ever strictly identical. This is the very nature of our products and cannot be regarded as a defect.
Repairs and spare parts
In accordance with Article L.111-4 of the French Consumer Code, the Client is informed that our products do not include spare parts sold separately. Fleuron nevertheless offers a repair and replacement service for components such as clasps, handles and shoulder straps. Each request is considered individually and is subject to a prior quotation. Requests should be sent to Client Services at hello@fleuron.paris.
Prices
For orders delivered within mainland France, prices are shown in euros, inclusive of all taxes, excluding delivery charges.
For orders delivered outside mainland France, prices are displayed in the local currency selected and under the tax regime applicable to the country of destination, as indicated in the order summary before validation.
Order handling charges are included in the prices displayed. Prices are guaranteed subject to any obvious typographical error.
Fleuron reserves the right to amend its prices at any time, the applicable price being the one in force when the order is placed.
Availability
Products are offered subject to available stock. Should a product prove unavailable after an order has been placed and paid for, the order will be cancelled and the Client refunded in full as soon as possible, and at the latest within fourteen days.
Placing an order
An order is placed through the following steps:
- Selecting the product, its colour and the desired quantity, then adding it to the basket;
- Checking the contents of the basket and choosing the delivery method;
- Choosing the payment method and paying for the order.
Once these steps are complete, an order confirmation is sent to the Client by email. This confirmation concludes the contract and triggers preparation of the order.
Fleuron reserves the right to cancel any order from a Client with whom there is an ongoing dispute concerning payment for a previous order, or whose order does not comply with these terms.
Payment
Payment is due in full when the order is validated.
For orders delivered within mainland France, payments are processed by Shopify Payments. Visa and Mastercard bank cards are accepted, together with the payment solutions offered at checkout.
For orders delivered outside mainland France, payments are processed by the payment service providers appointed by GLOBAL-E. The payment methods available are presented to the Client at checkout and may vary according to the country of destination.
Payment data is exchanged in encrypted form. Card numbers are stored neither by Fleuron nor on the website, but by the payment providers in a secure environment.
Order handling and dispatch
Orders are processed within twenty-four working hours of validation, Monday to Friday, excluding public holidays.
Fleuron will inform the Client by email of any delay in processing their order.
Delivery
Zones and charges
Mainland France
Standard delivery by Colissimo, free from €195, otherwise €9. Delivered against signature within two to three working days.
Express delivery by DHL, €9 from €295, otherwise €19. Delivered against signature within one to three working days.
International
Delivery is free from the following order values:
European Union: €295
Switzerland: €295
United Kingdom: GBP 250
United States: USD 325
Canada: CAD 450
Japan: JPY 47,000
Hong Kong: HKD 2,500
Singapore: SGD 425
Malaysia: MYR 1,400
Philippines: PHP 18,500
Australia: AUD 500
Rest of the world: €295
Below these thresholds, a single flat charge of €25 applies.
Indicative timeframes
Mainland France: two to three working days for standard delivery, one to three working days for express delivery.
European Union, Switzerland, United Kingdom: two to three working days.
United States, Canada, Asia, Australia, rest of the world: three to seven working days.
These timeframes are provided by the carriers for guidance only and run from dispatch.
Transfer or risk
In accordance with Article L.216-4 of the French Consumer Code, the risk of loss of or damage to the products passes to the Client when the Client, or a third party designated by the Client, takes physical possession of the products.
On receipt, the Client is invited to check the condition of the parcel and the conformity of the items, and to report any issue to our Client Services team at hello@fleuron.paris. This check is recommended but in no way conditions the exercise of the legal warranties and the right of withdrawal described below.
Refused or uncollected parcels
Where the Client refuses delivery or does not collect the parcel within the period allowed by the carrier, the parcel is returned to us.
This situation is treated as an exercise of the right of withdrawal. The Client is refunded the price of the products together with the initial delivery charges at the standard delivery rate, less the return costs actually incurred by Fleuron, up to a maximum of €25.
Where customs duties or import taxes were payable on delivery and were not paid by the Client, the re-routing charges and any customs charges borne by Fleuron in that respect are also deducted from the refund, on production of supporting documents.
Customs duties and import taxes
Depending on the country of destination, customs duties and import taxes are either included in the price paid when the order is placed, or payable to the carrier on delivery.
For certain destinations, the Client may choose between these two arrangements at checkout.
The applicable regime, together with the corresponding amount where it is collected at the time of the order, is always shown in the order summary before validation. No charge that has not been disclosed at that stage may be claimed from the Client.
Right of withdrawal
In accordance with Article L.221-18 of the French Consumer Code, the Client has fourteen days from receipt of the order to exercise their right of withdrawal, without giving reasons and without penalty. Where an order comprises several items delivered separately, the period runs from receipt of the last item.
How to exercise it
The Client informs Fleuron of their decision by means of an unambiguous statement sent to hello@fleuron.paris or by post to FLEURON PARIS, Client Services, 3 rue Saint-Fiacre, 75002 Paris, France. The Client may use the model form set out in the annex to these terms, although this is not mandatory.
The products must be returned no later than fourteen days after that decision has been communicated.
Return costs
Return costs are borne by the Client.
The Client may return the order using the carrier of their choice. If the Client prefers a prepaid label, Fleuron can provide one for €10 via Colissimo from France, or €25 via DHL from international destinations. That amount is deducted from the refund. Requests should be sent to hello@fleuron.paris quoting the order number.
Returns are made from the country of original delivery, as prepaid labels can only be generated from that country. If the Client is no longer there at the time of return, they retain their right of withdrawal and may return the order using the carrier of their choice, at their own expense, to the address provided by Client Services.
Refund
Fleuron refunds the Client all sums paid, including the initial delivery charges at the rate of the standard delivery option offered, at the latest fourteen days from recovery of the products or from the Client providing evidence of their dispatch, whichever occurs first.
The refund is made using the same payment method as that used for the order, unless the Client expressly agrees to another method.
Where customs duties have been paid separately by the Client on delivery, refunding them is a matter for the customs authorities of the country concerned and cannot be handled by Fleuron.
Condition of returned products
In accordance with Article L.221-23 of the French Consumer Code, the Client may handle the products in order to establish their nature, characteristics and proper functioning, as they could have done in a store. The Client is liable only for any diminished value resulting from handling going beyond that.
In practice, products must be returned with their original tags, packaging and all accessories and documents supplied. Where there is evident diminished value, in particular signs of use, scratches or soiling, an amount corresponding to that diminished value may be withheld from the refund. The Client is informed of this, with justification, before any deduction is made.
We recommend keeping the proof of postage stamped by the carrier.
Processing times
Return processing: two to three working days after receipt.
Refund: five to seven working days after the return is approved, within the fourteen-day statutory period referred to above.
Legal warranties
The consumer has a period of two years from delivery of the goods to obtain the benefit of the legal warranty of conformity in the event of a lack of conformity becoming apparent. During that period, the consumer need only establish the existence of the lack of conformity, not the date on which it appeared.
The legal warranty of conformity entails an obligation to supply all the accessories and installation instructions provided for in the contract. Where the contract for the sale of the goods provides for the supply of a service, the legal warranty of conformity also applies to that service.
The consumer is entitled to have the goods brought into conformity, free of charge, by repair or replacement, and failing that to a price reduction or termination of the contract, under the conditions laid down in Articles L.217-1 et seq. of the French Consumer Code.
Where conformity is achieved by repair, the legal warranty of conformity is extended by six months. Where the consumer requests repair and the seller imposes replacement, the legal warranty of conformity is renewed for two years from the date of replacement.
The consumer may also rely on the warranty against hidden defects within the meaning of Article 1641 of the French Civil Code. In that case, the consumer may choose between termination of the sale and a reduction of the sale price, in accordance with Article 1644 of the French Civil Code. That warranty may be exercised within two years of discovery of the defect.
These warranties are exercised at no cost to the Client, including the cost of returning the products concerned.
What the warranties do not cover
The legal warranties cover lack of conformity and hidden defects. They do not extend to:
- Wear resulting from normal use of the product, in particular the patina of leather;
- Scratches, stains and deformation resulting from everyday use;
- Damage caused by impact, dropping, crushing or any other accident;
- Exposure to damp, excessive heat or chemical products;
- Modifications or repairs carried out outside our approved workshops.
These exclusions concern alterations whose origin is external to the product itself. They cannot prevent the legal warranties from applying where the defect existed at the time of delivery.
How to make a claim
The Client contacts Client Services at hello@fleuron.paris, enclosing photographs and a description of the defect observed. Fleuron may ask to examine the product before giving its position, in order to determine the most appropriate solution.
This procedure is intended to facilitate the handling of the request and does not condition the exercise of the Client's rights under the legal warranties.
Complaints
Any complaint relating to the performance of an order may be sent by email to hello@fleuron.paris, or by post to:
FLEURON PARIS
Client Services
3 rue Saint-Fiacre
75002 Paris
France
Consumer mediation
In accordance with Articles L.616-1 and R.616-1 of the French Consumer Code, if your complaint has not been resolved to your satisfaction within one month, you may refer the matter free of charge to the consumer mediation body to which Fleuron has subscribed:
CM2C, Centre de la Médiation de la Consommation de Conciliateurs de Justice
49 rue de Ponthieu, 75008 Paris, France
https://www.cm2c.net
Claims are submitted online at: https://www.cm2c.net/declarer-un-litige.php
Mediation is free of charge for the consumer, apart from any representation or expert costs the consumer chooses to incur. It is conducted within ninety days of referral. The solution proposed by the mediator is not binding on either party, both of which remain free to bring the matter before the courts.
This remedy concerns orders concluded with FLEURON PARIS. For orders delivered outside mainland France, which are concluded with GLOBAL-E, the applicable amicable settlement arrangements are set out in GLOBAL-E's own terms of sale.
Please note that mediation proceedings before CM2C are conducted in French.
Personal data
The processing of personal data carried out in the context of the commercial relationship, its purposes, legal bases, retention periods, recipients and the means by which the Client may exercise their rights are set out in our Privacy Policy, available at: https://fleuron.paris/pages/politiques-de-confidentialite
The Client has the rights of access, rectification, erasure, restriction, objection and portability provided for by Regulation (EU) 2016/679, together with the right to issue instructions regarding the fate of their data after their death. These rights may be exercised by contacting hello@fleuron.paris.
The Client also has the right to lodge a complaint with the French data protection authority.
Liability
Fleuron is automatically liable for the proper performance of the obligations arising from the contract concluded with the Client, in accordance with Article L.221-15 of the French Consumer Code.
Fleuron cannot, however, be held liable for damage resulting from an unforeseeable and insurmountable act of a third party unconnected with the contract, or from an event of force majeure.
Fleuron takes reasonable steps to ensure the accessibility and proper functioning of the website, without warranting that it will be free from interruption or error.
Force majeure
Neither party may be held liable for a failure to perform its obligations resulting from an event of force majeure within the meaning of Article 1218 of the French Civil Code.
Governing law and jurisdiction
These terms are drafted in French and governed by French law.
The foregoing applies without prejudice to any more protective mandatory provisions of the law of the country in which the consumer Client is habitually resident.
Failing an amicable resolution, any dispute falls within the jurisdiction of the French courts, subject to the mandatory rules of jurisdiction applicable to consumers.
This is a translation of the French original. In the event of any discrepancy, the French version shall prevail.
Last updated: August 2026